{"id":23254,"date":"2022-10-14T08:40:02","date_gmt":"2022-10-14T08:40:02","guid":{"rendered":"https:\/\/myzhealth.io\/?p=23254"},"modified":"2025-05-29T06:09:58","modified_gmt":"2025-05-29T06:09:58","slug":"how-digital-patient-intake-can-improve-patient-experience","status":"publish","type":"post","link":"https:\/\/myzhealth.io\/blog\/how-digital-patient-intake-can-improve-patient-experience\/","title":{"rendered":"How Digital Patient Intake Can Improve Patient Experience"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.17.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>In her 25 years of career as a chiropractor, Jonnah Wayne, DC, a New York-based owner of a chiropractic clinic, has seen her share of chaos in the waiting room. Helping parents fill out intake forms while providing chiropractic care to patients is, of course, a challenge for her, but she recently started using zHealth\u2019s digital patient intake technology. And, everything changed since then.<\/p>\n<p>Earlier, for Dr. Jonnah\u2019s chiropractic practice, the intake process used to start once the patients reached her practice for their appointment. Dr. Jonnah and her staff helped patients complete their intake forms and sign consents. The staff then manually entered the information from the forms into the EHR. The forms completed by the patients were scanned and kept in storage as per the practice\u2019s policies. And, the challenges Dr. Jonnah faced?<\/p>\n<ul>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Longer wait times<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Staff burnout<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Rising costs due to paper usage<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Operational inefficiencies<\/span><\/li>\n<\/ul>\n<p>Many chiropractic clinics that are using manual intake paperwork face similar challenges. Patient intake is a critical aspect of running a chiropractic practice. You need the patient\u2019s demographic information, contact information, payment details, insurance information, and not to mention other key family and social history. However, using manual patient intake paperwork can negatively affect the patient experience and your practice performance. <span><\/span><a href=\"https:\/\/www.forbes.com\/sites\/debgordon\/2021\/12\/07\/new-survey-shows-consumers-expect--better-healthcare-experiences-but-are-often-disappointed\/?sh=75238c1e73f6\"><\/a><\/p>\n<p><span>\u00a0<\/span><a href=\"https:\/\/www.businesswire.com\/news\/home\/20180305005288\/en\/NTT-DATA-Study-Finds-Two-Thirds-Consumers-Expect\">A study found<\/a><span> that 79% of patients are more likely to select a provider who offers patient communication tools to aid interactions. In fact, 50% would change from their current provider to one that uses better technology tools.<\/span><\/p>\n<p><a href=\"https:\/\/www.forbes.com\/sites\/debgordon\/2021\/12\/07\/new-survey-shows-consumers-expect--better-healthcare-experiences-but-are-often-disappointed\/?sh=75238c1e73f6\">57% of patients<\/a> say other industries are better than healthcare at providing digital and personalized experiences across channels. The streamlined automation of other service sectors like retail, travel, and banking can be applied to the chiropractic services industry with patient engagement technologies like digital intake. Communication tools for patients like digital patient intake solution will not only help you improve your patient experience but also get up to speed with the digital age.<\/p>\n<p><strong>Challenges of Manual Patient Intake<\/strong><\/p>\n<p><span>Patient intake relies heavily on paper and pen. There&#8217;s a ton of paperwork, and it&#8217;s easy to make mistakes. This old-school way of doing things can slow everything down and cause mix-ups in the information. With 3% of a practice\u2019s annual revenue spent on paper, the traditional intake process is quite expensive. But, if you automate patient intake forms, we can make things way easier for everyone\u2014patients and staff alike.<\/span><\/p>\n<p><strong>Why Should You Switch to\u00a0<\/strong><strong>Digital Patient Intake Forms?<\/strong><\/p>\n<ol>\n<li><strong> <\/strong><strong>To ensure a positive patient experience<\/strong><\/li>\n<\/ol>\n<p>Automate patient intake process to give your patients the technology they want from you. <span><a href=\"https:\/\/blackbookmarketresearch.newswire.com\/news\/19-recent-healthcare-tech-start-ups-attract-instant-consumer-appeal-20556737\">93% of consumers<\/a><\/span> say they expect practices to use digital patient experience tools when interacting with them, including the intake process.<\/p>\n<p>Digital patient intake solutions enhance the patient experience by:<\/p>\n<ul>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Offering flexible check-in options such as remote mobile intake from home and at-facility self-service options.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Automating the information flow from the intake software to SOAP notes, thus eliminating redundant data entry.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Presenting only appointment-related forms, questions, and concept forms to the patients.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">Allowing patients to complete the forms on any device, reducing potential waiting room time.<\/span><\/li>\n<\/ul>\n<p>Check out this video to learn how zHealth\u2019s digital intake solution helped<a href=\"https:\/\/youtu.be\/gZ4AWYMilrs\"> Infinite Life Chiropractic<\/a> to improve<span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;improve patient intake process&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15291,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:11}\">\u00a0patient intake process<\/span>.<\/p>\n<p><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\"><strong>2.To e<\/strong><\/span><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\"><strong>nhance your staff productivity<\/strong><\/span><\/p>\n<p><span>Excessive administrative work and manual data entry into EHR result in staff burnout, which can ultimately result in reduced productivity. With digital patient experience tools in place, your staff\u2019s jobs become easier and less tedious. They will have more time to interact with patients. <\/span><\/p>\n<p><span>Having patient intake management software allows your<\/span><span> patients to complete their intake forms online from their mobile devices. They can fill out their personal, health, and insurance information electronically at their own convenience, after which their data will sync immediately with your <\/span><span><a href=\"https:\/\/myzhealth.io\/chiropractic-software\/\">chiropractic software<\/a><\/span><span>, freeing staff from manual data entry. <\/span><\/p>\n<p>Your staff will no longer have to copy information from paper to different systems constantly, eliminating the probability of human errors and data inaccuracies. When your staff will be freed from such manual efforts, they can focus on patient-centric duties. Automated patient intake solutions will return valuable time back to your team.<\/p>\n<p><strong style=\"font-size: 20px; font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">3. To provide a contactless, friction-free experience<\/strong><\/p>\n<p><span>What if a chiropractor\u2019s visit could be as seamless and contactless as an Amazon Go experience? That\u2019s what your patients expect &#8211; digital patient experience &#8211; especially after the global coronavirus pandemic.<\/span><\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-eyqyg-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-eyqyg-1n7m0yu\">\n<div>\n<div class=\"flex flex-col text-sm pb-9\">\n<div class=\"w-full text-token-text-primary\" dir=\"auto\" data-testid=\"conversation-turn-475\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 juice:gap-4 juice:md:gap-6 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"relative flex w-full flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div data-message-author-role=\"assistant\" data-message-id=\"1c604106-e9e6-454e-803b-9bcb2c6862aa\" dir=\"auto\" class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>The digital patient experience is all technology-driven interactions throughout their care journey. Studies have shown a growing preference for digital healthcare access among consumers. Offering a high-quality patient digital experience aids in both attracting and retaining patients. Meeting patient expectations not only enhances a practice&#8217;s reputation but also positions it as the preferred provider in the area.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><span>Now imagine this:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">To book an appointment, your patient visits your website\/social media channels and clicks on the \u201cbook an appointment\u201d link.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">As soon as the patient books an appointment, he gets a confirmation email with a link to complete intake forms.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">The patient completes the pre-visit intake forms at home from his personal device.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">When he<\/span><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\"> arrives at the doctor<\/span><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">\u2019s office, he can quickly self-check in using the front desk kiosk, and then wait in his car.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">He gets real-time alerts about wait time estimates. When it<\/span><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">\u2019s their turn to see the doctor, he receives a text message or notification and heads straight to the right exam room.<\/span><\/li>\n<li><span style=\"font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">After the visit, the patient can pay for the appointment online and schedule a follow-up visit, all through his personal device.<\/span><\/li>\n<\/ul>\n<p><span>This is what a contactless, digital patient experience looks like! Digital intake solution is a part of the entire contactless patient journey. It\u2019s time for your practice to adopt a contactless patient experience for three reasons:<\/span><span>\u00a0<\/span><\/p>\n<ul>\n<li><span>Minimizing contact with others will help patients and staff feel more comfortable.<\/span><\/li>\n<li><span>Patient workflows will be consistent across care delivery mechanisms.<\/span><\/li>\n<li><span>Convenience will attract new patients and keep existing patients loyal.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: var(--h-FontFamily);\">Read this blog to learn what a <\/span><a href=\"https:\/\/myzhealth.io\/blog\/reimagining-chiropractic-patient-experience-going-contactless-in-the-untact-era\/\" style=\"font-family: var(--h-FontFamily); font-size: 20px;\">Contactless Patient Experience Journey looks like<\/a><span style=\"font-family: var(--h-FontFamily);\">.<\/span><\/p>\n<p><strong style=\"font-family: var(--h-FontFamily); font-size: 20px;\">4. To ensure patient data protection<\/strong><\/p>\n<p><span style=\"font-family: var(--h-FontFamily);\">Do you know? <\/span><a href=\"https:\/\/healthitsecurity.com\/news\/over-41.4m-patient-records-breached-in-2019-as-hacking-jumped-49\" style=\"font-family: var(--h-FontFamily); font-size: 20px;\">More than 41 million<\/a><span style=\"font-family: var(--h-FontFamily);\"> patient records were exposed by 572 security incidents in 2019 alone. With strict Health Insurance Portability and Accountability Act (HIPAA) privacy laws, it\u2019s crucial to protect your patient data now more than ever before.<\/span><img loading=\"lazy\" decoding=\"async\" width=\"446\" height=\"443\" src=\"https:\/\/myzhealth.io\/wp-content\/uploads\/2022\/10\/Improve-Patient-Experience.png\" alt=\"\" class=\"wp-image-23257\" style=\"float: right;\" srcset=\"https:\/\/myzhealth.io\/wp-content\/uploads\/2022\/10\/Improve-Patient-Experience.png 446w, https:\/\/myzhealth.io\/wp-content\/uploads\/2022\/10\/Improve-Patient-Experience-300x298.png 300w, https:\/\/myzhealth.io\/wp-content\/uploads\/2022\/10\/Improve-Patient-Experience-150x150.png 150w\" sizes=\"auto, (max-width: 446px) 100vw, 446px\" \/><\/p>\n<p>Digitizing your intake forms and reminders with <span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;patient communication tools&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6783,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;}\">patient communication tools<\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;patient experience software&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6783,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;}\">\u00a0<\/span>will help you stay compliant with HIPAA laws while protecting patient privacy. zHealth\u2019s <span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;patient communication tools&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6783,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;}\">patient communication tools include <\/span>digital intake solution. zHealth is built with advanced, built-in security protection that offers you and your patients peace of mind and minimizes the risk of losing confidential data.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span><strong>5. To decrease overhead expenses<\/strong><\/span><\/p>\n<p><span>Inefficient, paper-based intake processes can significantly increase overhead expenses for chiropractic practice. It has been found that at least <\/span><span><a href=\"https:\/\/www.chiefhealthcareexecutive.com\/view\/5-benefits-of-digitizing-your-intake-process\">3 percent of the annual practice revenue<\/a><\/span><span> is spent on paper. <\/span><span>With a digital intake solution, you could decrease your practice<\/span><span>\u2019s overhead costs associated with patient intake paperwork. Switching to patient intake management software could save your practice from wasting valuable time, money, and resources. <\/span><\/p>\n<p><strong style=\"font-size: 20px; font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">6. To b<\/strong><strong style=\"font-size: 20px; font-family: Inter, Helvetica, Arial, Lucida, sans-serif;\">oost practice efficiency<\/strong><\/p>\n<p>Oftentimes it is the processes, not the people, that present the biggest challenges to quality care. In fact, <span><a href=\"https:\/\/www.ottehr.com\/post\/what-percentage-of-healthcare-organizations-use-ai\">78%\u00a0of healthcare quality experts<\/a><\/span> agree that improved clinical workflows and efficiency are the keys to improving quality. Smart <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;patient experience software&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6783,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;}\">patient experience software solutions<\/span> like digital intake forms can streamline your practice workflows and help you deliver more efficient care. How?<\/p>\n<ul>\n<li>Patient intake software can save anywhere from 6-12 minutes of staff time per patient visit. So, your staff can spend more time interacting with patients or answering questions from patients in the waiting room.<\/li>\n<li><span><a href=\"https:\/\/www.beckershospitalreview.com\/finance\/4-ways-healthcare-organizations-can-reduce-claim-denials.html\">61% of claim denials<\/a><\/span> are caused due to simple demographics or technical errors. Allowing patients to enter their own insurance details during the digital intake process reduces the amount of time spent dealing with errors in insurance and claim denials.<\/li>\n<li>A premium intake solution is workflow-configured. It updates patient data directly to a clinic\u2019s electronic health record (EHR) and chiropractic practice management software, ensuring interoperability between systems. Automated data capture also ensures data accuracy.<\/li>\n<li>From the front desk staff, chiropractic assistants to providers, everyone can access necessary patient data without time-consuming hand-offs.<\/li>\n<\/ul>\n<p><strong>7. Increase patient collections<\/strong><\/p>\n<p>Did you know that 61% of patients might change doctors for a better payment experience? Since patients cover 30% of healthcare costs, it makes sense to <span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;improve patient intake process&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15291,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:11}\">improve patient intake process with technology<\/span>.<\/p>\n<p>An automated patient intake platform uses digital payment tools to quickly collect co-pays and balances. You can use zHealth Pay to save card details on patient files, collect online payments, and swipe card using payment terminal. Plus, you can collect payments at any time\u2014before or after the service\u2014creating a better <span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;digital patient journey&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15291,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Montserrat&quot;,&quot;16&quot;:11}\">digital patient journey<\/span>.<\/p>\n<p><strong>Conclusion<\/strong><\/p>\n<p>By implementing digital patient intake, you can streamline and automate patient intake data capture, eliminate waiting room backlogs, cut unnecessary overhead costs, reduce staff burnout, and improve the patient experience. <span><a href=\"https:\/\/myzhealth.io\/\">zHealth&#8217;s<\/a><\/span> communication tools for patients including Patient Intake Solution are integrated with chiropractic practice management software. zHealth software streamlines the entire patient check-in process, addressing your common challenges and providing numerous benefits for your practice. With zHealth&#8217;s Digital Patient Intake Software, your patients will enjoy a convenient, mobile-friendly way to access your services while enabling your practice to deliver a better, more modern patient experience.<\/p>\n<p>To learn more\u00a0about digital intake and how it can benefit your patients, staff, and practice, click <span><a href=\"https:\/\/myzhealth.io\/contact-us\/\">here<\/a><\/span>.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/myzhealth.io\/bg-zhealth-demo-booking\/\" target=\"_blank\" class=\"get-free-demo\" rel=\"noopener\">Request a Free Consultation<\/a><\/p>\n<h3><strong style=\"font-family: var(--h-FontFamily); font-size: 20px;\">Related Articles:<\/strong><\/h3>\n<p><a href=\"https:\/\/myzhealth.io\/blog\/unlock-the-digital-front-door-with-chiropractic-software\/\">Unlock The Digital Front Door With Chiropractic Software \u00a0<\/a><\/p>\n<p><a href=\"https:\/\/myzhealth.io\/blog\/the-future-of-patient-experience-for-chiropractors\/\">The Future Of Patient Experience For Chiropractors<\/a><\/p>\n<p><a href=\"https:\/\/myzhealth.io\/blog\/ways-to-attract-new-patients-to-your-chiropractic-practice\/\">How To Get More Patients To Your Chiropractic Practice\u00a0<\/a><\/p>\n<p><a href=\"https:\/\/myzhealth.io\/guide\/improve-patient-experience-with-proven-strategies\/\">Complete Guide to Enhancing Patient Experience in 2025<\/a><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Streamline, automate &#038; improve the patient experience by implementing digital patient intake. Read this blog to know more.<\/p>\n","protected":false},"author":5,"featured_media":23258,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>In her 25 years of career as a chiropractor, Jonnah Wayne, DC, a New York-based chiropractor and owner of a practice, has seen her share of chaos in the waiting room. Helping parents fill out intake forms while providing chiropractic care to patients is, of course, a challenge for her, but she recently started using zHealth\u2019s digital patient intake technology. And, everything changed since then. Earlier, for Dr. Jonnah\u2019s chiropractic practice, the intake process used to start once the patients reached her practice for their appointment. Dr. Jonnah and her staff helped patients complete their intake forms and sign consents. The staff then manually entered the information from the forms into the EHR. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The forms completed by the patients were scanned and kept in storage as per the practice\u2019s policies. And, the challenges Dr. Jonnah faced?<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Longer wait times<\/li><li>Staff burnout<\/li><li>Rising costs due to paper usage<\/li><li>Operational inefficiencies<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Many chiropractic clinics that are using manual intake paperwork face similar challenges. Patient intake is a critical aspect of running a chiropractic practice. You need the patient\u2019s demographic information, contact information, payment details, insurance information, and not to mention other key family and social history. However, using manual patient intake paperwork can negatively affect the patient experience and your practice performance. <a href=\"https:\/\/www.forbes.com\/sites\/debgordon\/2021\/12\/07\/new-survey-shows-consumers-expect--better-healthcare-experiences-but-are-often-disappointed\/?sh=75238c1e73f6\">57% of patients<\/a> say other industries are better than healthcare at providing digital and personalized experiences across channels. The streamlined automation of other service sectors like retail, travel, and banking can be applied to the chiropractic services industry with patient engagement technologies like digital intake. A digital patient intake solution will not only help you improve your patient experience but also get up to speed with the digital age.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Why Should You Switch to\u00a0Digital Patient Intake?<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>1. To ensure a positive patient experience<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>A quality digital patient intake process can help give your patients the technology they want from you. <a href=\"https:\/\/blackbookmarketresearch.newswire.com\/news\/19-recent-healthcare-tech-start-ups-attract-instant-consumer-appeal-20556737\">93% of consumers<\/a>\u00a0say they expect practices to use digital tools when interacting with them, including the intake process.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":23257,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image aligncenter size-full\"><img src=\"https:\/\/myzhealth.io\/wp-content\/uploads\/2022\/10\/Improve-Patient-Experience.png\" alt=\"\" class=\"wp-image-23257\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>&nbsp;Digital patient intake software&nbsp;enhances the patient experience by:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Offering flexible check-in options such as remote mobile intake from home and at-facility self-service options.<\/li><li>Automating the information flow from the intake software to SOAP notes, thus eliminating redundant data entry.<\/li><li>Presenting only appointment-related forms, questions, and concept forms to the patients.<\/li><li>Allowing patients to complete the forms on any device, reducing potential waiting room time.<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Check out this video to learn how zHealth\u2019s digital intake solution helped<a href=\"https:\/\/youtu.be\/gZ4AWYMilrs\"> Infinite Life Chiropractic<\/a> modernize its patient intake process.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>2. To e<\/strong><strong>nhance your staff productivity<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Excessive administrative work and manual data entry into EHR result in staff burnout, which can ultimately result in reduced productivity. With digital intake tools in place, your staff\u2019s jobs become easier and less tedious. They will have more time to interact with patients. Having a digital intake solution allows your patients to complete their intake forms online from their mobile devices. They can fill out their personal, health, and insurance information electronically at their own convenience, after which their data will sync immediately with your <a href=\"https:\/\/myzhealth.io\/chiropractic-software\/\">chiropractic software<\/a>, freeing staff from manual data entry. Your staff will no longer have to copy information from paper to different systems constantly, eliminating the probability of human errors and data inaccuracies. When your staff will be freed from such manual efforts, they can focus on patient-centric duties. A digital patient intake solution will return valuable time back to your team.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>3. To provide a contactless, friction-free experience<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>What if a chiropractor\u2019s visit could be as seamless and contactless as an Amazon Go experience? That\u2019s what your patients expect, especially after the global coronavirus pandemic.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Now imagine this:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>To book an appointment, your patient visits your website\/social media channels and clicks on the \u201cbook an appointment\u201d link.<\/li><li>As soon as the patient books an appointment, he gets a confirmation email with a link to complete intake forms.<\/li><li>The patient completes the pre-visit intake forms at home from his personal device.<\/li><li>When he arrives at the doctor\u2019s office, he can quickly self-check in using the front desk kiosk, and then wait in his car.<\/li><li>He gets real-time alerts about wait time estimates. When it\u2019s their turn to see the doctor, he receives a text message or notification and heads straight to the right exam room.<\/li><li>After the visit, the patient can pay for the appointment online and schedule a follow-up visit, all through his personal device.<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>This is what a contactless, friction-free patient journey looks like! Digital intake technology is a part of the entire contactless patient journey. It\u2019s time for your practice to&nbsp;adopt a contactless patient experience for three reasons:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Minimizing contact with others will help patients and staff feel more comfortable.<\/li><li>Patient workflows will be consistent across care delivery mechanisms.<img width=\"297\" height=\"295\" src=\"\" alt=\"Image\"><\/li><li>Convenience will attract new patients and keep existing patients loyal.<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><em>Read this blog to learn what a <\/em><a href=\"https:\/\/myzhealth.io\/blog\/reimagining-chiropractic-patient-experience-going-contactless-in-the-untact-era\/\"><em>Contactless Patient Experience Journey looks like<\/em><\/a><em>.<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>4. To ensure patient data protection<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Do you know? <a href=\"https:\/\/healthitsecurity.com\/news\/over-41.4m-patient-records-breached-in-2019-as-hacking-jumped-49\">More than 41 million<\/a>\u00a0patient records were exposed by 572 security incidents in 2019 alone. With strict\u00a0Health Insurance Portability and Accountability Act\u00a0(HIPAA) privacy laws, it\u2019s crucial to protect your patient data now more than ever before. Digitizing your intake forms and processes will help you stay compliant with HIPAA laws while protecting patient privacy. zHealth\u2019s patient intake solution comes with advanced, built-in security protection that offers you and your patients peace of mind and minimizes the risk of losing confidential data.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>5. To decrease overhead expenses<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Inefficient, paper-based intake processes can significantly increase overhead expenses for chiropractic practice. It has been found that at least <a href=\"https:\/\/www.chiefhealthcareexecutive.com\/view\/5-benefits-of-digitizing-your-intake-process\">3 percent of the annual practice revenue<\/a> is spent on paper. With a digital intake solution, you could decrease your practice\u2019s overhead costs associated with patient intake\u00a0paperwork. Switching to electronic patient intake forms could save your practice from wasting valuable time, money, and resources.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>6. <\/strong><strong>To b<\/strong><strong>oost practice efficiency<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Oftentimes it is the processes, not the people, that present the biggest challenges to quality care. In fact, <a href=\"https:\/\/www.mgma.com\/resources\/operations-management\/three-ways-to-improve-healthcare-workflow\">78%\u00a0of healthcare quality experts<\/a> agree that improved clinical workflows and efficiency are the keys to improving quality. Smart technology like digital intake forms\u00a0can streamline your practice workflows and help you deliver more efficient care. How?<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Digital patient intake can save anywhere from 6-12 minutes of staff time per patient visit. So, your staff can spend more time interacting with patients or answering questions from patients in the waiting room.&nbsp;<\/li><li><a href=\"https:\/\/www.beckershospitalreview.com\/finance\/4-ways-healthcare-organizations-can-reduce-claim-denials.html\">61% of claim denials<\/a> are caused due to simple demographics or technical errors. Allowing patients to enter their own insurance details during the digital intake process reduces the amount of time spent dealing with errors in insurance and claim denials.&nbsp;<\/li><li>A premium intake solution is workflow-configured. It updates patient data directly to a clinic\u2019s electronic health record (EHR) and chiropractic practice management software, ensuring interoperability between systems. Automated data capture also ensures data accuracy.<\/li><li>From the front desk staff, chiropractic assistants to providers, everyone can access necessary patient data without time-consuming hand-offs.<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Conclusion<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>By implementing digital patient intake, you can streamline and automate patient data capture, eliminate waiting room backlogs, cut unnecessary overhead costs, reduce staff burnout, and improve the patient experience. <a href=\"https:\/\/myzhealth.io\/\">zHealth's<\/a> Patient Intake solution comes with integrated chiropractic practice management software. It streamlines the entire patient check-in process, addressing your common challenges and providing numerous benefits for your practice. With zHealth Patient Intake, your patients will enjoy a convenient, mobile-friendly way to access your services while enabling your practice to deliver a better, more modern patient experience.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To learn more\u00a0about digital intake and how it can benefit your patients, staff, and practice, click <a href=\"https:\/\/myzhealth.io\/contact-us\/\">here<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Related Articles:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/myzhealth.io\/blog\/unlock-the-digital-front-door-with-chiropractic-software\/\">Unlock The Digital Front Door With Chiropractic Software<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/myzhealth.io\/blog\/the-future-of-patient-experience-for-chiropractors\/\">The Future Of Patient Experience For Chiropractors<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><a href=\"https:\/\/myzhealth.io\/blog\/how-to-get-more-patients-to-your-chiropractic-practice\/\">How To Get More Patients To Your Chiropractic Practice<\/a><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"categories":[33],"tags":[],"class_list":["post-23254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patient-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Digital Patient Intake Improve Patient Experience<\/title>\n<meta name=\"description\" content=\"Streamline, automate &amp; improve the patient experience by implementing digital patient intake. Read this blog to learn more about digital intake and how it can benefit your patients, staff, and practice.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myzhealth.io\/blog\/how-digital-patient-intake-can-improve-patient-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Digital Patient Intake Can Improve Patient Experience\" \/>\n<meta property=\"og:description\" content=\"Streamline, automate &amp; improve the patient experience by implementing digital patient intake. 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