{"id":98,"date":"2022-04-22T08:59:14","date_gmt":"2022-04-22T08:59:14","guid":{"rendered":"https:\/\/myzhealth.io\/?page_id=98"},"modified":"2025-06-04T16:51:20","modified_gmt":"2025-06-04T16:51:20","slug":"customer-support-policy","status":"publish","type":"page","link":"https:\/\/myzhealth.io\/customer-support-policy\/","title":{"rendered":"Customer Support Policy"},"content":{"rendered":"\n<p>Support hours of operation and step-by-step instructions<\/p>\n\n\n\n<p>Hours of Operation:<\/p>\n\n\n\n<p>Mon-Fri, 8am-5pm (Pacific Time), excluding national holidays.<\/p>\n\n\n\n<p>Scheduled Maintenance:<\/p>\n\n\n\n<p>Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-get-software-support-for-zhealth-basic-advanced-and-standard-plans\">How to Get Software Support for zHealth Basic, Advanced, and Standard Plans:<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Step 1:<\/strong><\/td><td>Visit the&nbsp;<a href=\"https:\/\/help.zhealthehr.com\/home\">zHealth&nbsp;Help Center<\/a>&nbsp;to access how-to articles, video tutorials, feature guides, FAQs, and more.<\/td><\/tr><tr><td><strong>Step 2:<\/strong><\/td><td>If you cannot find your answer in the\u00a0<a href=\"https:\/\/help.zhealthehr.com\/home\">zHealth\u00a0Help Center<\/a>,\u00a0choose one of the following options to contact zHealth customer Support:<br>Email your questions at\u00a0support@zhealthEHR.com<br>Call your account manager directly (if you have their contact information)<br>Call +1\u00a0<a href=\"tel:(800) 459-0302\">(800) 459-0302<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-get-support-for-zhealth-billing-services\">How to Get Support For zHealth Billing Services:<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Step 1:<\/strong><\/td><td>If you have your account manager\u2019s direct contact information, please contact them directly.<\/td><\/tr><tr><td><strong>Step 2:<\/strong><\/td><td>If you do not have your account manager\u2019s direct contact information, call the zHealth Billing Service customer service line at +1\u00a0<a href=\"tel:(800) 459-0302\">(800) 459-0302<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support hours of operation and step-by-step instructions Hours of Operation: Mon-Fri, 8am-5pm (Pacific Time), excluding national holidays. Scheduled Maintenance: Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>Support hours of operation and step-by-step instructions<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Hours of Operation:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Mon-Fri, 8am-5pm (Pacific Time), excluding national holidays.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Scheduled Maintenance:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-how-to-get-software-support-for-zhealth-basic-advanced-and-standard-plans\">How to Get Software Support for zHealth Basic, Advanced, and Standard Plans:<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:group -->\n<div class=\"wp-block-group\"><!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Step 1:<\/strong><\/td><td>Visit the&nbsp;<a href=\"https:\/\/help.zhealthehr.com\/home\">zHealth&nbsp;Help Center<\/a>&nbsp;to access how-to articles, video tutorials, feature guides, FAQs, and more.<\/td><\/tr><tr><td><strong>Step 2:<\/strong><\/td><td>If you cannot find your answer in the&nbsp;<a href=\"https:\/\/help.zhealthehr.com\/home\">zHealth&nbsp;Help Center<\/a>,&nbsp;choose one of the following options to contact zHealth customer Support:<br>Email your questions at&nbsp;support@zhealthEHR.com<br>Call your account manager directly (if you have their contact information)<br>Call +1&nbsp;(800) 939-0319<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table --><\/div>\n<!-- \/wp:group -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\" id=\"h-how-to-get-support-for-zhealth-billing-services\">How to Get Support For zHealth Billing Services:<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Step 1:<\/strong><\/td><td>If you have your account manager\u2019s direct contact information, please contact them directly.<\/td><\/tr><tr><td><strong>Step 2:<\/strong><\/td><td>If you do not have your account manager\u2019s direct contact information, call the zHealth Billing Service customer service line at&nbsp;<a href=\"tel:1%20(800)%20459-0302\">+1 (800) 459-0302<\/a><strong>.<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"1500","footnotes":""},"class_list":["post-98","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Policy - zHealth<\/title>\n<meta name=\"description\" content=\"Get software support for zHealth Basic, Advanced, and Standard Plans. 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